Covid-19 (Coronavirus) Information for our customers
We’re fully aware that the current situation is causing disruption to business and keen to support you throughout this period. As you would expect, our staff are also our priority and we’re taking extra precautions when they’re out in the field supporting customers. Rest assured that our dedicated service team remains ready to support you. As appropriate, we can offer support to your operation in person, on the phone or online.
It’s always our goal to keep you running. Let us know if we can help.
Expert support from dedicated people
Our after-sales service is calibrated to fit with the way you work. We know that industry never stops, so we’re always on hand to keep your business moving. Because we know that whatever keeps your business running also puts your mind at rest.
At Hitachi High-Tech we focus on building long-term relationships with our customers so we can continue to support you as your business evolves.
FROM DAY 1
From installation of your instrument, we support you on getting the best from your machine. Including:
operator training
instrument care advice
one year warranty cover as standard
connectivity activation and data management packages.
ONGOING
We design our instruments to be as tough and reliable as possible, but we know breakdowns can happen in demanding industrial environments. Our service team is close at hand to keep your instrument running at its best. Our applications experts can also help you find solutions to new challenges as they arise.
flexible service agreements
remote diagnostics
instrument re-certification.
LONG TERM SUPPORT
We’re here for the long-term and can support your business with:
analyzer equipment audits
end of life planning
advice on the latest technological advances to maintain your competitive edge.
Customer Quotes
"Prompt professional service. Quick scheduling and quick servicing."
Customer Quotes
"Excellent help and understanding of my issue. Resolved quickly and painlessly."
Customer Quotes
"The speed of response and professionalism displayed by Hitachi High-Tech has not gone unnoticed."
