Follow these steps to connect the X-MET8000 series to a PC and then login.
Follow these steps to back up the configuration of the X-MET8000 series.
Metals are usually homogeneous, and the results are an accurate representation of the metal. It is necessary to remove any coating or paint and measure it separately, so that it does not affect the results.
Follow these steps to do an energy calibration. Use the Check sample(s) for the measurement. It is not necessary to set a measurement time, or any other parameters. The measurement takes about 110 s.
Follow these steps to add a grade to a grade table, add analytes to the new grade, and set limits for an analyte.
Add A Grade
Add Analytes To The Grade
The Modify Grade Analyte - screen appears.
Yes but it is not recommended. To maintain accurate readings, it is better to leave the unit running in an idle state, this enables the X-Ray tube to remain stable.
After a long period of being switched off, the X-Ray tube will need to warm up again to the optimum temperature. Just leave the instrument switched on in an idle state for at least two hours and then run a spectrum calibration test.
Yes, but it is not recommended. To maintain accurate readings, it is better to leave the unit running in an idle state - his enables the X-Ray tube to remain stable.
From the home screen click on SPECTRUM. You now have the option to save the spectra as a .sp file (used in SmartLink) or as a .bmp (Bitmap) image, which can then be loaded into a software such as MSWord or Paint.
You should conduct a spectrum calibration once a day before performing calibrations or taking readings, especially if the unit has been turned off. Spectrum calibrations should be done more frequently when using applications where the peaks of the coating and base are very close together. Certain applications will prompt you to perform a spectrum calibration before beginning a measurement session.
To create a calibration curve. This will allow you to test and verify that the instrument is measuring correctly.
Keep standards in their provided cases and in clean dust free environments.
We recommend that they get recalibrated once a year.
To certify that the value on the standard is true and to verify that there are no tears or damage to the foil/standard.
To correct for any peak shift or low electronic noise and verify that the instrument is ready for daily use.
No, it is not recommended due to possible health risks and possible corrosion to the machines hardware.
The amount of X-Ray backscatter is minimal and well below the allowable limit.
There are three possible reasons and solutions for this:
Please contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service
Please check that the table is clear and that there are no obstructions. Please contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service
An interruption to the voltage or current has occurred. Please note the error on your screen and/or take a screen capture of the error and send it to the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service . Please include the instrument type and serial number.
Please check that all the LED icons are active and/or that the brightness level is not set to the minimum.
Please contact technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service. Please have the old code available. This code can be accessed by opening the SmartLink software and going to “Help”, “About SmartLink” and this would display the 17 characters code.
Check or replace the bulbs under the lamp cover, these are parts of the safety circuit.
Follow these steps to backup the database:
Prepare a clean safety window (if applicable), a fresh sample and measure again. If the results are still incorrect, re-standardise the method in question. If this does not help, try and re-calibrate the method.
Yes, any dirt or ripples on the film can affect the results.
There is no recommended standard interval to standardise this equipment. However, it is common practice to define a quality control sample that is run on a routine basis to establish instrument stability. If this quality control sample reads outside of acceptable limits, the first course of action would be to restandardise.
Navigate to the portion of the software that prompts you to restandardise the calibration. It will then ask you to measure a number of Setting Up Samples (SUSs) to complete the restandardization. In most cases a SUS is a glass bead sample that was supplied with the analyzer. The SUSs would have been measured at the time that the instrument was originally calibrated. What makes a restandardisation effective is that the SUS did not change over time, so the measurement results from the time of restandardisation are being compared to the measurement results when the instrument was originally calibrated. Once the SUSs are measured, a correction factor is applied to the curve in order to correct it back to original values.
Please contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service to order cups and film.
First, contact technical support to obtain an RMA for the service. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service . Once you have an RMA, pack up your Lab-X along with any SUS’s that came with the analyzer in a suitable shipping container. Make sure before you mail the package that the RMA number is clearly visible on the outside of the packaging. Once your unit is repaired we will return it to you and provide you with tracking information so that you know when to expect your Lab-X to return.
The LAB-X5000 can be switched off overnight, and can be used as soon as it is switched back on. For the X-Supreme8000 and the Lab-X3000/3500, we recommend that you leave them on at all times for optimum stability.
The pull-down is accessed by dragging the status bar on the user interface down with finger. From there you can quickly toggle Wi-Fi on or off.
First you need to register for an ExTOPE Connect account – find out more here. Once you sign up, you’ll receive a password and you’ll be prompted to enter your device’s serial number. If you’re an existing user you simply need to follow the same steps, but select the option to add a device to an existing ExTOPE Connect account. Simply enter the account information and serial number of your device.
The quickest way print your Vulcan analysis results to where you need them is to connect your Vulcan to the internet and add your Bluetooth printer. If you do not have a Bluetooth printer you can simply save results to a USB stick and download them to a PC for printing.
The quickest way get your Vulcan analysis results to where you need them is to connect your Vulcan to the internet and activate your ExTOPE connect cloud service account. You can find out more about ExTOPE Connect here. You also have the option to save results to a USB stick and download them to a PC.
Vulcan can provide analysis with minimal sample preparation, but for the best results on rusty or coated samples we recommend you lightly sand them with high quality (non-silicone-based) sanding paper and wipe clean to remove oil, fingerprints or residue. Click here to see how to get the best measurement results from your Vulcan.
Please check that your Vulcan battery is fully charged. Charging the battery takes around 4-5 hours and you get around 8-10 hours of battery life with typical usage. Your Vulcan pack contains two batteries to ensure no interruptions to your work routine. It takes about 30 seconds for your Vulcan to turn on. You’ll need to put in your PIN code to access your Vulcan. The default PIN code is “1111”. If your battery is charged and your Vulcan still will not activate please contact us.
If you’re getting readings you feel are not correct, firstly check that your Vulcan is clean and that your sample has been correctly prepared. Click here to see how to get the best measurement results from your Vulcan.
We recommend you clean the measurement window from dust and burn residue daily. Vulcan can provide analysis with minimal sample preparation, but for the best results on rusty or coated samples we recommend you lightly sand them with high quality (non-silicone-based) sanding paper and wipe clean to remove oil, fingerprints or residue. If you still think your Vulcan might not be giving correct readings, use the check sample provided in your instrument pack to take a reading and compare it to the sample certificate. If your Vulcan is new we recommend that you store a check sample reading to check against in future. If the check sample does not read properly, please contact our technical support to review further troubleshooting options.
When it’s suspected that the analyser is not performing as it should, it’s important to first make sure that instrument is properly standardised and calibrated. Please refer to the user manual for appropriate procedures. Once the instrument is verified, the next step is to measure a known check sample to determine how it’s reading. If the check sample doesn’t read properly, please contact our technical support team to review further troubleshooting options.
It’s best practice to clean the electrode between every burn. However, if this isn’t feasible, cleaning should at least be performed in between different samples. The cleaning of the spark stand insert depends on the number of analysis, the instrument type and the material to be analysed. Typically, the instrument has a presentable counter for this function. Our installation and customer service team are happy to give further recommendations.
Spark analysers use a tungsten electrode which is extremely wear resistant. Mobile OES analysers may also be used in an arc mode where electrodes, depending on the application, are made from either silver or copper. Since in this mode the electrodes are affected by the plasma, they will wear out. You should only replace the electrode, when it shows signs of significant wear. When the electrode gets worn, in some cases it can be ground to make a new tip. Please ensure that the electrode has a 90-degree angle, if grinded. If the electrode is too small after grinding, so that the appropriate electrode spacing cannot be achieved, then it’s time to replace it.
There are multiple reasons a bad burn may occur. The most common cause of a bad burn is bad argon supply. In this case either the argon bottle is empty, and no argon is flowing in the spark stand, or in some cases you can get a bad bottle of argon that causes poor burns. When argon is an issue, the burn will look smoky white with minimal sample penetration of the burn. The second most common reason for bad burns is improper sample preparation. If the surface is not clean and ground (recommended grid size 40 - 80), then often the sample doesn’t burn properly. The third reason might be, that your sample contains cracks or inclusions. In this case try another position on the sample to burn or take a new sample. Another important factor is to ensure that the sample completely covers the spark stand or probe tip opening, and the flush function has been activated. This allows argon to purge appropriately.
Argon grade 4.8 or higher should be used for analysis. 5.0 is recommended when trying to determine nitrogen content.
Best would be a daily visual check, the bottles are marked with a minimum level. Refill water if necessary.
Daily checks should be performed on a known quality control sample prior to measuring any unknown material. If this result doesn’t meet your specifications, a recalibration is recommended. If you still cannot pass your quality control sample after a recalibration, please contact the technical support team.
First, make sure that the instrument as well as any computers or monitors attached are plugged in properly. Next check that all of the power switches are in the “On” position. Next you can check to make sure that there is sufficient power being supplied to the electrical outlet. If all of these check out, please contact the technical support team to review further troubleshooting options.