Frequently Asked Questions

To help you with your instrument here are some of our most frequently asked customer questions.  If you need any further assitance please contact your local support team using the details below.

FAQs

 Follow these steps to connect the X-MET8000 series to a PC and then login.

  1. Open the connector cover underneath the display to access the external connections.
  2. Use the USB cable to connect the X-MET8000 series to a PC.
    Connect the smaller USB Micro-B connector to the X-MET8000 series.
    Connect the larger USB A connector to the PC.
    Make sure that the connections are correct.
  3. Open the Internet browser on the PC, and type the URL: http://10.0.0.1/.
    The PC Login screen appears.
  4. Select the language from the drop down list and choose the correct user from the user drop down list, type the login code into the text box, and click Login.
    The PC main screen appears.
    The X-MET8000 series shows the Safety screen with a Warning dialog box.

 Follow these steps to back up the configuration of the X-MET8000 series.

  1. Open the connector cover underneath the display to access the external connections.
  2. Plug a USB memory device into the USB A connector.
  3. Navigate: Menu > Settings > Instrument Configuration > Configuration Backup .
    The Backup Menu screen appears.
  4. Do one of the following:
    Tap Internal Memory
    Tap USB Memory Stick
    The Select Backup screen appears.
  5. Tap the applicable backup.
    The Choose Items To Restore screen appears.
  6. Tap any or all of the following:
    Normal Calibrations
    Test Calibrations
    Application Data
    A tick appears in the applicable box.
  7. Make sure that all the necessary items are selected, and then tap: Tools > Restore Selected Items .
    A Warning dialog box appears.
  8. Tap OK to restore the chosen backup.
    When the process is complete, the Safety screen appears.
  9. Remove the USB memory device.

 Metals are usually homogeneous, and the results are an accurate representation of the metal. It is necessary to remove any coating or paint and measure it separately, so that it does not affect the results.

 Follow these steps to do an energy calibration. Use the Check sample(s) for the measurement. It is not necessary to set a measurement time, or any other parameters. The measurement takes about 110 s.

  1. Do several measurements with the X-MET8000 series to make sure that it is at operational temperature.
  2. Navigate: Menu > Settings > Instrument Configuration > Energy Calibration.
    The Energy Calibration screen appears.
  3. Pull and hold the trigger firmly.
    The Energy Calibration screen shows the new and old values.
    A Measuring dialog box appears.
  4. Do one of the following:
    Tap Done to accept the new energy calibration.
    Tap Menu > Home to reject the new energy calibration.
  5. If necessary, tap Done three times again to return to the main screen.

 Follow these steps to add a grade to a grade table, add analytes to the new grade, and set limits for an analyte.

Add A Grade

  1. Navigate: Menu > Settings > Result View Settings > Grade > Grade Table Editor .
    The Available Grade Libraries screen appears.
  2. If the list of grade libraries is long, press and slide the list to scroll it up or down, then tap a Grade
    Library to select it.
  3. Tap Edit (pencil) next to the grade to show the grade library.
    The Grade Library screen appears.
  4. Tap: Tools > Add Grade.
  5. Use the virtual keyboard to type the name for the new grade, and then tap Done and scroll down
    to the newly created Grade and tap on it.
    The View/Modify Grade - screen appears.

Add Analytes To The Grade

  1. Tap: Tools > Add Analyte(s) to Grade .
    The Select Elements screen appears.
  2. Tap an element symbol to select it.
    Press and slide, or flick the list to scroll up and down to find an element.
    Refer to: to sort and search the element list.
  3. Tap Done to return to the View/Modify Grade - screen.
    The grade includes the selected elements.
    Set Limits For The Analytes
  4. Tap one of the analytes.

The Modify Grade Analyte - screen appears.

  1. Do one of the following:
    • Tap Lower Limit
    • Tap Upper Limit
  2. Use the numeric keypad to type the value, and then tap Done.
    Repeat these steps for the other limit, if required.
  3. Tap Delete Analyte, if required.
    Warning dialog box appears. Select OK.This removes the analyte from the grade, and returns to
    the View/Modify Grade - screen.
  4. Tap Done to return to the View/Modify Grade - screen, and tap Done again to return to the Grade
    Library for the Method.
  5. Tap Done five times to return to the main screen.

Yes but it is not recommended. To maintain accurate readings, it is better to leave the unit running in an idle state, this enables the X-Ray tube to remain stable.

After a long period of being switched off, the X-Ray tube will need to warm up again to the optimum temperature. Just leave the instrument switched on in an idle state for at least two hours and then run a spectrum calibration test.

Yes, but it is not recommended. To maintain accurate readings, it is better to leave the unit running in an idle state - his enables the X-Ray tube to remain stable.

From the home screen click on SPECTRUM. You now have the option to save the spectra as a .sp file (used in SmartLink) or as a .bmp (Bitmap) image, which can then be loaded into a software such as MSWord or Paint.

You should conduct a spectrum calibration once a day before performing calibrations or taking readings, especially if the unit has been turned off. Spectrum calibrations should be done more frequently when using applications where the peaks of the coating and base are very close together. Certain applications will prompt you to perform a spectrum calibration before beginning a measurement session.

To create a calibration curve. This will allow you to test and verify that the instrument is measuring correctly.

Keep standards in their provided cases and in clean dust free environments.

We recommend that they get recalibrated once a year.

To certify that the value on the standard is true and to verify that there are no tears or damage to the foil/standard.

To correct for any peak shift or low electronic noise and verify that the instrument is ready for daily use.

No, it is not recommended due to possible health risks and possible corrosion to the machines hardware.

The amount of X-Ray backscatter is minimal and well below the allowable limit.

There are three possible reasons and solutions for this:

  1. The tube is not fully warmed up please allow 10-30 minutes for full ramp up.
  2. The X-Rays have been shut down. Please check bottom right corner for status of X-Ray.
  3. There is no power to the X-Ray. Please check the front LED and confirm the Green LED is lit.

Please contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service

Please check that the table is clear and that there are no obstructions. Please contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service

An interruption to the voltage or current has occurred. Please note the error on your screen and/or take a screen capture of the error and send it to the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service . Please include the instrument type and serial number.

Please check that all the LED icons are active and/or that the brightness level is not set to the minimum.

Please contact technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service. Please have the old code available. This code can be accessed by opening the SmartLink software and going to “Help”, “About SmartLink” and this would display the 17 characters code.

Check or replace the bulbs under the lamp cover, these are parts of the safety circuit.

Follow these steps to backup the database:

  1. Log in at manager level, click on ‘Other Functions, Preferences, Backup’.
  2. Click on ‘Export’.
  3. Choose a location to store the file.

First you need to try re-standardising the method in question. If this does not help, try to recalibrate the method.

Yes, any dirt or ripples on the film can affect the results.

There is no recommended standard interval to standardise this equipment. However, it is common practice to define a quality control sample that is run on a routine basis to establish instrument stability. If this quality control sample reads outside of acceptable limits, the first course of action would be to standardise.

Navigate to the portion of the software that prompts you to restandardise the calibration. It will then ask you to measure a number of Setting Up Samples (SUSs) to complete the restandardization. In most cases a SUS is a glass bead sample that was supplied with the analyzer. The SUSs would have been measured at the time that the instrument was originally calibrated. What makes a restandardisation effective is that the SUS did not change over time, so the measurement results from the time of restandardisation are being compared to the measurement results when the instrument was originally calibrated. Once the SUSs are measured, a correction factor is applied to the curve in order to correct it back to original values.

Please contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service to order cups and film.

The lid on the X-Supreme8000 slams whenever the gas struts that support the door start to fail.  This can be dangerous as it may slam shut on an operator’s hand.  If your lid is slamming, contact the technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service to schedule a maintenance visit.

Follow the steps below:

  1. Make sure the lid is closed.
  2. Press Ctrl+Esc to bring up the Windows Start menu.
  3. Click on the ‘Run’ or ‘Search’ box and type in: “regedit”.
  4. Click on the ‘regedit’ icon and the Registry Editor should open.
  5. Note: If the 'Run' option is not showing (this is a Windows setting that can be changed), go to My Computer, navigate to the C:\Windows folder and click on the ‘regedit’ file to open the Registry Editor.
  6. Navigate to: HKEY_LOCAL_MACHINE\Software\Oxford_Analytical\LabX4\1.0\ZapMarvinServer\Interlocks\Lid
  7. Edit the lines to reflect settings above. Then reboot PC and verify the interlock issue does not return.

If you are still experiencing errors, please contact our technical support. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service .

First, contact technical support to obtain an RMA for the service. You can find your local contact here: https://hha.hitachi-hightech.com/en/support/service . Once you have an RMA, pack up your Lab-X along with any SUS’s that came with the analyzer in a suitable shipping container.  Make sure before you mail the package that the RMA number is clearly visible on the outside of the packaging.  Once your unit is repaired we will return it to you and provide you with tracking information so that you know when to expect your Lab-X to return.

The pull-down is accessed by dragging the status bar on the user interface down with finger. From there you can quickly toggle Wi-Fi on or off.

  1. Tap to open the Wi-Fi settings screen.
  2. In Wi-Fi settings tap the Wi-Fi toggle to turn the Wi-Fi on/off. When Wi-Fi is on, you’ll see the symbol in the status bar.
  3. TIP: You can also turn Wi-Fi on/off quickly from the pull-down menu.
  4. Select a network. All available networks are listed. Choose one to connect to. Tapping it opens a dialog where you can select to connect. After connecting once, you’ll connect automatically to the same network if it’s available. If a password is required (a lock icon appears over the network icon), you will be asked to type it in.
  5. If you don’t see your network in the list, tap the Settings icon
  6. Select Refresh to scan for available networks again or Add network to add network details manually.

First you need to register for an ExTOPE Connect account – find out more here.  Once you sign up, you’ll receive a password and you’ll be prompted to enter your device’s serial number. If you’re an existing user you simply need to follow the same steps, but select the option to add a device to an existing ExTOPE Connect account.  Simply enter the account information and serial number of your device.

The quickest way print your Vulcan analysis results to where you need them is to connect your Vulcan to the internet and add your Bluetooth printer. If you do not have a Bluetooth printer you can simply save results to a USB stick and download them to a PC for printing.  

The quickest way get your Vulcan analysis results to where you need them is to connect your Vulcan to the internet and activate your ExTOPE connect cloud service account. You can find out more about ExTOPE Connect here.  You also have the option to save results to a USB stick and download them to a PC.

Vulcan can provide analysis with minimal sample preparation, but for the best results on rusty or coated samples we recommend you lightly sand them with high quality (non-silicone-based) sanding paper and wipe clean to remove oil, fingerprints or residue. Click here to see how to get the best measurement results from your Vulcan.

Please check that your Vulcan battery is fully charged. Charging the battery takes around 4-5 hours and you get around 8-10 hours of battery life with typical usage. Your Vulcan pack contains two batteries to ensure no interruptions to your work routine. It takes about 30 seconds for your Vulcan to turn on. You’ll need to put in your PIN code to access your Vulcan. The default PIN code is “1111”. If your battery is charged and your Vulcan still will not activate please contact us.

If you’re getting readings you feel are not correct, firstly check that your Vulcan is clean and that your sample has been correctly prepared. Click here to see how to get the best measurement results from your Vulcan.

We recommend you clean the measurement window from dust and burn residue daily. Vulcan can provide analysis with minimal sample preparation, but for the best results on rusty or coated samples we recommend you lightly sand them with high quality (non-silicone-based) sanding paper and wipe clean to remove oil, fingerprints or residue. If you still think your Vulcan might not be giving correct readings, use the check sample provided in your instrument pack to take a reading and compare it to the sample certificate. If your Vulcan is new we recommend that you store a check sample reading to check against in future. If the check sample does not read properly, please contact our technical support to review further troubleshooting options.

When it’s suspected that the analyser is not performing as it should, it’s important to first make sure that instrument is properly standardised and calibrated. Please refer to the user manual for appropriate procedures. Once the instrument is verified, the next step is to measure a known check sample to determine how it’s reading.  If the check sample doesn’t read properly, please contact our technical support team to review further troubleshooting options.

It’s best practice to clean the electrode between every burn. However, if this isn’t feasible, cleaning should at least be performed in between different samples. The cleaning of the spark stand insert depends on the number of analysis, the instrument type and the material to be analysed. Typically, the instrument has a presentable counter for this function. Our installation and customer service team are happy to give further recommendations.

Spark analysers use a tungsten electrode which is extremely wear resistant. Mobile OES analysers may also be used in an arc mode where electrodes, depending on the application, are made from either silver or copper. Since in this mode the electrodes are affected by the plasma, they will wear out. You should only replace the electrode, when it shows signs of significant wear. When the electrode gets worn, in some cases it can be ground to make a new tip. Please ensure that the electrode has a 90-degree angle, if grinded. If the electrode is too small after grinding, so that the appropriate electrode spacing cannot be achieved, then it’s time to replace it.

There are multiple reasons a bad burn may occur. The most common cause of a bad burn is bad argon supply. In this case either the argon bottle is empty, and no argon is flowing in the spark stand, or in some cases you can get a bad bottle of argon that causes poor burns. When argon is an issue, the burn will look smoky white with minimal sample penetration of the burn. The second most common reason for bad burns is improper sample preparation. If the surface is not clean and ground (recommended grid size 40 - 80), then often the sample doesn’t burn properly.  The third reason might be, that your sample contains cracks or inclusions. In this case try another position on the sample to burn or take a new sample.  Another important factor is to ensure that the sample completely covers the spark stand or probe tip opening, and the flush function has been activated. This allows argon to purge appropriately.

Argon grade 4.8 or higher should be used for analysis. 5.0 is recommended when trying to determine nitrogen content.

Best would be a daily visual check, the bottles are marked with a minimum level. Refill water if necessary.

Daily checks should be performed on a known quality control sample prior to measuring any unknown material. If this result doesn’t meet your specifications, a recalibration is recommended. If you still cannot pass your quality control sample after a recalibration, please contact the technical support team.

First, make sure that the instrument as well as any computers or monitors attached are plugged in properly. Next check that all of the power switches are in the “On” position. Next you can check to make sure that there is sufficient power being supplied to the electrical outlet. If all of these check out, please contact the technical support team to review further troubleshooting options.

Contact your local support team

India:
+91 22 40844600
[email protected]

China:
☏ +86 400 622 5191
[email protected]

ROW: 
✉ We have a global network of over 150 distributors, email [email protected] and we will get a local expert to contact you.