Flexible, dependable support that works around you
Client support solutions
We provide our clients with support solutions that allow them to always operate at the highest level.
By offering different levels of service packages, we help ensure you get exactly the kind of support you need to get the best results.
You can set up your Service Agreement when you purchase your instrument, or at any point during its lifecycle. Our dedicated team is always on hand to give you the right level of support.
No matter what package you choose, you can count on a dependable service every time. Our team of expert engineers provides you with familiar faces and reliable service, so you can be assured that you are getting the best advice.
Our Service Agreements give you access to high quality preventative maintenance that keeps your cost of ownership low and your instrument performing at its peak for longer.
With the knowledge that your instrument is always getting the best support at every stage, you can be confident that you’ll never be caught out by unexpected maintenance costs.
Our global network of service and support centres and over 150 distributors means that one of our experts is never far away. Our comprehensive and tailored support will get you back up and running within days, keeping unplanned costs and downtime to a minimum.