When you purchase analytical equipment from us, it’s just the beginning of a long-term relationship. Through our service agreements, we work hard to keep you running by ensuring your Hitachi analyzer experiences minimal downtime and is always ready to deliver reliable results round the clock.
Our service support plans are tailored to suit your needs and you can change the level of support you need after purchase, whether you’re just learning to use your new instrument or are working with an analyzer that you’ve had for several years. The service program contracts we offer are as individual as our customers, but here’s an idea of what you can expect:
What type of service support plans are available?
Once you’ve purchased your instrument, we’ll work with you to create a support package to meet your needs. The great thing about this is that you end up with a package that contains exactly what you need – no more or less. This highly tailored approach means you you’ll have plenty of options to choose from. So, as an illustration, here’s the kind of thing that can be included in your agreement:
If, after speaking to one of our experts, your instrument does need attention, we’ll send someone to you or arrange to have the analyzer shipped to the local service center. It may be possible to provide you with a replacement to keep you running while we’re carrying out any work.
On top of this, we provide flexible warranties and training programs to ensure you get the most out of your new Hitachi analyzer, both now and in the year of use ahead.
How to set up a service agreement
If you’d like to discuss a new service agreement for your Hitachi instrument or any amends to your existing contract, call your local office or fill in this form on our website to start the process.
Case Study: Hitachi’s service makes all the difference to Lancaster University’s nuclear reactor design researchRead More
How the rise in commodity prices has increased the importance of materials analysis in IndiaRead More
X-Supreme8000 helps a research center to be at forefront of international best practice for wood treatment analysisRead More